Class Booking & Cancellation

We understand that things happen and it isn't always possible to keep to our plans, but to keep it fair for all students and teachers we have a strict booking and cancellation policy in place. Please note that we do not make any exceptions to this policy.

1.1 Classes may be booked in advance, online, anytime up until 5 minutes prior to the class. Details will be taken and stored in line with current Scottish Government guidelines.

1.2 Please arrive at least 5 minutes before the start of session to avoid late arrival and disturbing the flow of the class

1.3 Dress code: no jeans/trousers with zips, buckles, belts or hooks. Close fitting exercise garments are preferred.  All outdoor shoes must be removed once you have entered to mat-room (no outdoor shoes on wooden floor).

1.4 If you have added yourself to the class waitlist when booking and a space opens up, you will automatically be added from the waitlist into that class. If you have email notifications enabled in your account you will receive an 'added from the waitlist' automatic email notification. Please add highlandyogacollective@gmail.com to your emails safe senders list to stop automatic emails going into spam. You can view which classes you are registered for by logging into your account, via the Book a class page on our website. If you are added from the waitlist and can no longer attend, you must cancel your booking. Cancellations are subject to the usual terms and conditions.

1.5 You may cancel classes up to 24 hours prior to the start of the class with full refund of your class credit. Classes cancelled within 24 hours of the start of class are non-refundable.

1.6 Although we make every effort to promote and fill our classes and ensure adequate teacher coverage, we reserve the right to cancel any class at any time. If you book on to a class that is subsequently cancelled by us, we will endeavour to find a suitable alternative, or you will be refunded via the means you booked the class (refund to card or refund of credit if booked any other way).

 

Online streaming

If the quality of your experience is unsatisfactory due to internet issues at our end, we will fully refund you. If the connection error is at your end, we regret we will not refund your class. This will be determined by the comparable experience of your fellow students.

 

Private Yoga Classes

For all private classes we have a strict 24-hour cancellation policy. If you do not cancel, or change your appointment within 24 hours. Or if you do not attend your session, you will be charged the full fee.

Event payment

Events organised by us are purchased on an individual basis. Events are subject to and bound by the following terms:

1.1 All Events organised by us must be paid for in full in advance of the start time. We accept payment for Events via the following: credit and debit cards or if agreed prior to payment, cash.

1.2 Event bookings are non transferable and non-refundable.

1.3 Although we make every effort to promote and fill our Events, we reserve the right to cancel any Event at any time. If you book on to an Event that is subsequently cancelled by us, we will endeavour to find a suitable alternative (subject to client’s approval) or a refund will be provided.

Information regarding our Classes and Events

Whilst we make every effort to ensure that the information in our website and elsewhere is as accurate as possible, we reserve the right to make changes to the website and elsewhere and any information they contain. You will be informed of any material changes before booking. We are only responsible for information contained within our own publications and websites. We are specifically not responsible for third party information contained in any other website.

Payments and refunds

Online and Direct Debit payments are provided by Stripe via Bookwhen, our online booking service provider. By using this service you agree that Highland Yoga Collective is not responsible for the process of capturing your financial data. All sales are final and strictly no refunds are given, except as laid out in the Terms and Conditions.

Prices

All prices advertised or quoted are per person in pounds sterling or unless otherwise shown and are subject to change, up or down, until the booking is concluded.

Exclusion of liabilities

We take care to provide you quality yoga, pilates & meditation classes and events, by suitably qualified teachers. It is your responsibility to ensure that you are in good health before commencing a class and seek medical advice if you are concerned. You understand that our teachers are not medically trained and so not qualified to give medical advice. Therefore, any advice given should be qualified by a medical practitioner.

Right to refuse

We reserve the right to refuse you access to our Classes or Events at any time. It is your responsibility to inform us of any injury, pregnancy, or medical conditions before the start of every session, and we reserve the right to refuse entry on this basis. You should not attend our Classes or Events under the influence of alcohol or drugs.

Waiver of liability

Upon registering with us you will be required to accept our waiver of liability. This is mandatory, along with disclosing your injuries or medical conditions. This waiver of liability statement applies to all services taken with us.

Complaints

If you have any complaints about your class or our services, please contact us as soon as possible.

Data Protection Policy

We need to store and record your information, including data as supplied in order to provide Highland Yoga Collective services. For further information, refer to our privacy policy.

Highland Yoga Collective

17a Acre street

Nairn

IV12 4AD

Tel: 07773 310876

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​© 2021 Highland yoga Collective